Maintenance Agreement

Client is contracting iWebU as a provider of website maintenance services. Services not considered ‘standard website maintenance’ are subject to be charged at a regular hourly rate of R350, and will not be considered part of this contract. The minimum charge for maintenance is R297 per month, any additional work that is included in this agreement will be charged at R350/per hour.

• Edit, revise, update or create new textual/minor graphical content.
• Consultation, and guidance on the use of the web site.
• Regular monitoring and updating to ensure impeccable performance across all major browsers due to the fact that not all browsers render sites in the same way.
• Protection against hackers from gaining access to your site. We can also protect your emails from spam attacks, which can be troublesome and frequent if not dealt with efficiently.
• Backup of 7 days is kept so that we can restore the website if anything goes wrong
• We’re here should you need us for consultation and advice.
• Monitoring your website functionality to ensure that everything is working as it should and upgrade where necessary.
• Plugins may become outdated and no longer work with the newest version of your website software. Plugins may need upgrading to accommodate the newer version, or become obsolete with the improvements in the website software.
• Downtime is highly inconvenient for any website owner and when it happens it is important to have someone on hand to help. We can assist you by liaising with the hosting company to sort out the situation as quickly as possible.
• One hour of additional work is included to be used for support, changes, consultation.
• When your site is offline you need immediate technical support, We ensure that option is available and deal with any issues ourselves so you don’t have to.

• All aforementioned services are deducted from the allotted 1 hour of time provided monthly.

• Any plugins/themes that rely on payment to upgrade/update will be the client’s responsibility to ensure they are paid.
• During the duration of this agreement, the Client agrees that iWebU will be the sole provider of maintenance services for the web site, and no other party will have access to or rights to change the web site. If a party other than iWebU makes changes to the web site, any errors that are created must be repaired and will be charged for at the hourly rate specified above

• Minor updates should not exceed more than 50% of the content on any single site page, THE PERCENTAGE TO BE DETERMINED BY COMPANY/DEVELOPER.

• iWebU specializes in web design services and is not classified as an Information Technology (IT) company. While we are capable of providing assistance with various IT-related tasks, it is important to note that such services are not obligatory within the scope of our primary offerings.

• iWebU will respond to all maintenance requests from Client within 24 hours on weekdays and 48 hours on weekends, via email or phone, with a confirmation that the request was received, and an estimated completion date for each action item in the request. Maintenance requests received after 18:00 PM may not be completed until the next business day unless prior arrangements have been made. Most work will be done within this time frame, this is mostly precautionary.

• iWebU will adhere to all quoted deadlines for the deliverables in the maintenance requests at all possible costs. In the event that iWebU has any issues in delivering on a quoted deadline, Client will be notified via email or telephone the reasoning for any change.

Any revisions, additions or redesign Client requests iWebU to perform that is not specified in this document shall be considered “additional” and will require separate agreement and payment. iWebU shall advise Client on any requested work that falls within these bounds.

Client authorises iWebU to access their web hosting account, providing active user name / password combinations for access to the server via FTP, assuring that ‘write permissions’ are in place on said hosting provider.